Feedback
- Friends & Family (FFT) online form
- Minchinhampton Surgery is very grateful of the positive feedback we receive, and we strive to do better when we receive negative comments and constructive criticism. Your views could help make this surgery even better for you, other patients, and for staff.
- One way to give feedback is to fill in a simple “Friends & Family Test” (FFT) form. You can complete an online form or paper forms are located at the front reception desk and in the waiting room.
- Feedback is taken seriously and discussed at regular practice meetings. Often a problem can be sorted out straight away. All feedback and any associated patient contact details and data will be kept strictly confidential.
Serious concerns & complaints
- Patient complaint form
- Third-party complaint form
- If you have a serious concern or complaint about the care or treatment you or another patient have received from the surgery, please fill in a complaint form. You could also call reception on 01453 883793 and ask to speak to the practice manager.
- You can find information about our surgery complaint procedure here. We will investigate all complaints seriously and effectively in conjunction with existing legislation and guidance.
Friends & Family Test feedback
- When asked, “Overall, how was your experience of our service?” our patients replied:
| Month/year | “Very good” | “Good” | “Neither good nor poor” | “Poor” | “Very poor” | “Don’t know” | Total # responses | % rated “Very good” or “Good” |
| 06/23 | 272 | 33 | 3 | 8 | 4 | 3 | 323 | 94% |
| 07/23 | 233 | 27 | 8 | 5 | 7 | 1 | 281 | 93% |
| 08/23 | 170 | 12 | 2 | 5 | 0 | 0 | 189 | 96% |
| 09/23 | 188 | 28 | 3 | 6 | 1 | 1 | 227 | 95% |
| 10/23 | 183 | 21 | 5 | 3 | 2 | 1 | 215 | 95% |
| 11/23 | 181 | 22 | 5 | 4 | 1 | 1 | 214 | 95% |
| 12/23 | 154 | 14 | 3 | 4 | 5 | 0 | 180 | 93% |
| 01/24 | 174 | 15 | 3 | 9 | 2 | 0 | 203 | 93% |
| 02/24 | 205 | 8 | 4 | 3 | 4 | 0 | 224 | 95% |
| 03/24 | 183 | 15 | 2 | 2 | 1 | 0 | 203 | 98% |
| 04/24 | 168 | 11 | 4 | 3 | 5 | 0 | 204 | 94% |
| 05/24 | 204 | 15 | 1 | 3 | 2 | 1 | 226 | 97% |
| 06/24 | 140 | 20 | 3 | 3 | 0 | 0 | 166 | 96% |
