Feedback & complaints

Any comments on your surgery’s service?

Your views could help make this surgery even better for you, other patients, and for staff. Feel free to give feedback and comments as often as you would like – compliments as well as concerns are helpful.

“Friends & Family Test”

One way to give feedback is to fill in a simple “Friends & Family Test” (FFT) form.

  • Paper forms are located just inside the entrance to the surgery near the reception desk.
  • You can also complete an online form by going back to FFT page of our website.

Feedback is taken seriously and discussed at regular practice meetings. Often a problem can be sorted out straight away. All feedback and any associated patient contact details and data will be kept strictly confidential.

If things are more difficult

If you have a serious concern or potential complaint, please contact the surgery’s practice manager on 01453 883793. To register an official complaint, please complete and return a “Patient Complaint Form“.