FAQs

New patients

We are pleased to accept patient applications to join the surgery if you have recently moved into Minchinhampton or the surrounding local area.

  • Find a new patient registration form on our website under the “Practice forms & leaflets” section, or collect a blank form from reception.
  • Before filling in your forms, please enter your postcode into the Minchinhampton Surgery catchment map on our website to check you are eligible to register as a new patient.
  • Please bring your completed form to reception. We prefer patients to also bring along with an original form of photographic identification (e.g. passport or driving licence) but we will not refuse registration on the grounds that a patient is unable to provide such evidence.

Calling for test results

  • Please call reception after 2pm to request test results.
  • You will be asked to establish your identity before any information is given out over the telephone. Due to patient confidentiality, we are unable to share results to a third party for any patient aged 16+ without the patient’s verbal or written permission.

Bringing in samples

  • Make sure to properly label your sample (including your name and date of birth) on both the bottle and the form, otherwise the sample may be rejected by the laboratory.
  • Please try to bring your sample (collected/taken on the same day) to reception before 15:00. Any samples brought in after this time may not be processed as the pathology van arrives around 15:30 to take samples to the laboratory.

Referrals

  • Make a routine appointment with your GP to discuss any private or NHS referral to a hospital or consultant.

Access to your own medical records

  • GDPR entitles you to free access to your personal medical records.
  • Please submit a detailed written request to reception who will then process this.

Requesting reports & certificates

  • Including insurance reports, certificates and licences, solicitors, medical examinations, claims.
  • Call reception to explain your requirements, and please be aware there may be a fee involved for completing the forms.

Online access

We encourage all our patients to apply for online access so you can easily book GP appointments, request repeat prescriptions, and look at your medical record online.

  • Find the “online access form” on our website under the “Practice forms & leaflets” section, or get a blank form from reception
  • Please bring your completed form to reception along with an original form of photographic identification e.g. passport or driving licence.

Temporary residents

  • We are pleased to see visitors to the area as “temporary residents”.
  • Call reception to make an appointment and complete the necessary temporary registration forms.
  • Please be aware, overseas visitors may incur a charge if there is no NHS agreement between their home country and the UK.

Updating your contact details

  • Call reception or use your online services to inform us if you have recently changed your contact details so we can update your patient record.
  • This includes letting us know any changes to your postal address, mobile number, landline number, and email address (if applicable).

Changing your address

Have you moved house recently?

  • If you are an existing patient and have recently moved house, please inform reception of your new address.
  • If your new home address is outside of our catchment area, it is recommended that you register with a GP nearer to your new address.

Out-of-area (OOA) patients

  • OOA patients may request to register, or stay registered, at Minchinhampton Surgery. It is at the discretion of the practice whether to accept OOA registered patients – this decision is made on an individual basis.
  • In this instance, you must fill in an OOA form. This form must be brought back to reception (along with an original form of photographic ID if you are also registering for online services) and a new completed registration pack.