Improved Access to GP Appointments

Stroud Cotswold PCN Improved Access

Providing Healthcare for the Stroud Cotswold Area

The GPs of the Stroud Area have for some time participated in a project to improve patient access to primary care services for the residents of Stroud and surrounding areas. Extra GP clinics will be held during normal hours, and additional appointments will also be available between 6.30pm and 8.00pm every weekday evening and on Saturday mornings. These sessions have not been running during the Covid 19 pandemic but practices are now beginning to offer these as telephone sessions initially although this will be reviewed over time.

Stroud Improved Access GP Surgeries

  • Beeches Green Surgery
  • Frithwood Surgery
  • Minchinhampton Surgery
  • Painswick Surgery
  • Rowcroft Medical Centre

Improved Access to GP Appointments

Patients can book to be seen regardless of which Surgery they are registered at. These appointments can only be offered to patients registered with one of the Stroud Cotswold PCN Surgeries and patients form other surgeries will be seen by their local network practices.

All appointments need to be pre-booked either in advance or on the day.

This is NOT a walk in service and does not replace the service provided by our local Minor Injuries Unit or A&E.

How to Book an Improved Access Appointment

Ring your GP Surgery as normal. Your surgery will offer you an appointment based on what is available. If you choose an Improved Access Appointment, the reception staff will tell you where the clinic is being held and the times of the available appointments. If this is convenient an appointment will be booked for you.

It is very likely the appointment will not be with your usual GP, and the GP you see will be from another surgery. You will be asked for your consent for your medical record to be accessed by the GP you see. Information about your consultation will be entered into your record and your usual GP will be able to see this.

The reception staff will ask you for a brief indication of why you want to be seen. This is not because they are being intrusive, but in some cases it may be better for you to see your own GP or other health professional and they are simply trying to ensure the most appropriate appointment is booked for you. This is to avoid wasting your time and to allow these Improved Access appointments to be used to maximum advantage for all Stroud area patients.

Who can be seen at an Improved Access Clinic

These appointments are for anyone with a new problem, such as tonsillitis or an ear infection, or with a long-term condition that has become worse, e.g., a chest/respiratory condition that has become worse and needs treating urgently.

If you have already seen your own GP about a problem, or you have a long-term condition and are currently receiving treatment, it may be more appropriate for you to see your own GP who already knows about your condition and any tests/treatments you have received. Your Surgery staff will be able to advise when you book.

To treat you appropriately, the GP you see will need access to your medical record and you will be asked for your consent to this when booking. When you arrive for your appointment, you will again be asked for consent to your record being accessed. If you have changed your mind and do not give your consent, then we will not be able to see you and you will need to re-book to be seen at your own Surgery.

Attending for your Improved Access Appointment

The Improved Access clinics are staffed by Stroud Cotswold PCN GPs and nurses, but it is very unlikely you will speak to your own GP. It would be very helpful if you have a list of any medication you take, and for you to have a clear idea of your current problem. It may help to write your concerns down beforehand. Full details of  your consultation will be added to your medical record and your own GP will be able to see this.

Whilst these are phone calls, the timing are not fixed so please keep your phone line open.

Further Investigations

Following your consultation, if you need to have further investigations such as blood tests or x-rays, or you need to be referred to a Specialist at the Hospital, this will be done and your usual GP will be aware of the referral.

If you need to take medication for your condition, such as antibiotics, a prescription will be issued usually electronically directly to your nominated Pharmacy.

After your Appointment

If you have any further concerns or feel you need to be seen again, you should contact your own GP Surgery. Your first point of contact should always be your own GP Surgery who will be able to help you.

Complaints

If you need to make a complaint about the Stroud Corswold PCN Improved Access service please do so by contacting your usual Surgery who will advise you of their complaints procedure.

Contact Details

Appointments 01453 883793
Repeat Prescriptions (8:30am - 10:30am) 01453 883793
Fax: 01453 731670

The surgery is open for pre-booked appointments only at the moment. Please contact us to make an appointment and we will be happy to help. Patients are requested to wear a face-covering when attending the surgery. PLEASE DO NOT TURN UP AT THE SURGERY WITHOUT AN APPOINTMENT. We will continue to operate strict social distancing measures to ensure your safety and to protect our staff and any changes to our policy will be notified via the website and by text messages. Thank you.